Outage in Strata Cloud Manager by Palo Alto

Intermittent Failures With Configuration Commits for Recently Upgraded Customers

Resolved Minor

December 07, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Update: The Prisma Access team has identified an issue where configuration commits may intermittently fail for customers who were upgraded during the weekend of December 5th through December 7th. Although no dataplane impact was noticed, out of caution, the Prisma Access Site Reliability Engineering (SRE) team is currently working to revert the affected customers to ensure stability. The upgrade revert will be performed during the hours of minimal user activity. We sincerely apologize for the inconvenience and appreciate your patience while we complete this operation. We will provide further status updates as the process continues.

Components affected

Strata Cloud Manager by Palo Alto US West Strata Cloud Manager by Palo Alto Kuwait Strata Cloud Manager by Palo Alto Germany South Strata Cloud Manager by Palo Alto Latvia Strata Cloud Manager by Palo Alto Uruguay Strata Cloud Manager by Palo Alto Hong Kong Strata Cloud Manager by Palo Alto Ukraine Strata Cloud Manager by Palo Alto Panama Strata Cloud Manager by Palo Alto Malaysia Strata Cloud Manager by Palo Alto Finland Strata Cloud Manager by Palo Alto Bulgaria Strata Cloud Manager by Palo Alto Kazakhstan Strata Cloud Manager by Palo Alto Slovenia Strata Cloud Manager by Palo Alto Norway Strata Cloud Manager by Palo Alto Ecuador Strata Cloud Manager by Palo Alto Singapore Strata Cloud Manager by Palo Alto Canada Central Strata Cloud Manager by Palo Alto US Southeast Strata Cloud Manager by Palo Alto Denmark Strata Cloud Manager by Palo Alto Senegal Strata Cloud Manager by Palo Alto Netherlands South Strata Cloud Manager by Palo Alto Brazil South Strata Cloud Manager by Palo Alto Germany Central Strata Cloud Manager by Palo Alto Pakistan West (II) Strata Cloud Manager by Palo Alto US West Central Strata Cloud Manager by Palo Alto Pakistan West Strata Cloud Manager by Palo Alto Czech Republic Strata Cloud Manager by Palo Alto US North Central Strata Cloud Manager by Palo Alto US Southwest Strata Cloud Manager by Palo Alto Nigeria Strata Cloud Manager by Palo Alto France South Strata Cloud Manager by Palo Alto US East Strata Cloud Manager by Palo Alto Brazil East Strata Cloud Manager by Palo Alto Japan Central Strata Cloud Manager by Palo Alto UK Strata Cloud Manager by Palo Alto Turkey Strata Cloud Manager by Palo Alto India North Strata Cloud Manager by Palo Alto France North Strata Cloud Manager by Palo Alto Uganda Strata Cloud Manager by Palo Alto Mexico Central Strata Cloud Manager by Palo Alto Kenya Strata Cloud Manager by Palo Alto Andorra Strata Cloud Manager by Palo Alto Papua New Guinea Strata Cloud Manager by Palo Alto Bolivia Strata Cloud Manager by Palo Alto Netherlands Central Strata Cloud Manager by Palo Alto South Africa Central Strata Cloud Manager by Palo Alto Japan South Strata Cloud Manager by Palo Alto Austria Strata Cloud Manager by Palo Alto Canada West Strata Cloud Manager by Palo Alto South Africa West Strata Cloud Manager by Palo Alto Ghana Strata Cloud Manager by Palo Alto Chile Strata Cloud Manager by Palo Alto Mexico West Strata Cloud Manager by Palo Alto Spain Central Strata Cloud Manager by Palo Alto Thailand Strata Cloud Manager by Palo Alto Germany North Strata Cloud Manager by Palo Alto Russia Northwest Strata Cloud Manager by Palo Alto US Central West Strata Cloud Manager by Palo Alto Croatia Strata Cloud Manager by Palo Alto Romania Strata Cloud Manager by Palo Alto Taiwan Strata Cloud Manager by Palo Alto Pakistan South Strata Cloud Manager by Palo Alto Hungary Strata Cloud Manager by Palo Alto US South Strata Cloud Manager by Palo Alto US Northwest Strata Cloud Manager by Palo Alto Moldova Strata Cloud Manager by Palo Alto India West Strata Cloud Manager by Palo Alto Saudi Arabia Strata Cloud Manager by Palo Alto Liechtenstein Strata Cloud Manager by Palo Alto Guatemala Strata Cloud Manager by Palo Alto Bangladesh Strata Cloud Manager by Palo Alto Switzerland Strata Cloud Manager by Palo Alto Egypt Strata Cloud Manager by Palo Alto Australia South Strata Cloud Manager by Palo Alto United Arab Emirates Strata Cloud Manager by Palo Alto Australia East Strata Cloud Manager by Palo Alto Ireland Strata Cloud Manager by Palo Alto Canada East Strata Cloud Manager by Palo Alto Monaco Strata Cloud Manager by Palo Alto Argentina Strata Cloud Manager by Palo Alto Israel Strata Cloud Manager by Palo Alto Myanmar Strata Cloud Manager by Palo Alto Poland Strata Cloud Manager by Palo Alto Vietnam Strata Cloud Manager by Palo Alto Cambodia Strata Cloud Manager by Palo Alto India South Strata Cloud Manager by Palo Alto Slovakia Strata Cloud Manager by Palo Alto Uzbekistan Strata Cloud Manager by Palo Alto Venezuela Strata Cloud Manager by Palo Alto Sri Lanka Strata Cloud Manager by Palo Alto Bahrain Strata Cloud Manager by Palo Alto South Korea Strata Cloud Manager by Palo Alto US Northeast Strata Cloud Manager by Palo Alto US Central Strata Cloud Manager by Palo Alto Luxembourg Strata Cloud Manager by Palo Alto Belgium Strata Cloud Manager by Palo Alto Lithuania Strata Cloud Manager by Palo Alto New Zealand Strata Cloud Manager by Palo Alto Colombia Strata Cloud Manager by Palo Alto Portugal Strata Cloud Manager by Palo Alto Spain East Strata Cloud Manager by Palo Alto Indonesia Strata Cloud Manager by Palo Alto Australia Southeast Strata Cloud Manager by Palo Alto Italy Strata Cloud Manager by Palo Alto Philippines Strata Cloud Manager by Palo Alto Paraguay Strata Cloud Manager by Palo Alto Belarus Strata Cloud Manager by Palo Alto Russia Central Strata Cloud Manager by Palo Alto Greece Strata Cloud Manager by Palo Alto Costa Rica Strata Cloud Manager by Palo Alto Jordan Strata Cloud Manager by Palo Alto Peru Strata Cloud Manager by Palo Alto Brazil Central Strata Cloud Manager by Palo Alto Sweden

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/08/2025 10:15PM

We have successfully reverted the affected customers. Please feel free to reach out to the support team or with your customer success representatives should you continue to see any issues. We once again thank you for your understanding and patience.

IDENTIFIED 4 months ago - at 12/07/2025 07:38PM

Update: The Prisma Access team has identified an issue where configuration commits may intermittently fail for customers who were upgraded during the weekend of December 5th through December 7th.

Although no dataplane impact was noticed, out of caution, the Prisma Access Site Reliability Engineering (SRE) team is currently working to revert the affected customers to ensure stability. The upgrade revert will be performed during the hours of minimal user activity.
We sincerely apologize for the inconvenience and appreciate your patience while we complete this operation. We will provide further status updates as the process continues.

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