Outage in Strata Cloud Manager by Palo Alto
RBI 2.11.0 Status Page (SP-490) : Prisma Access
Resolved MinorIncident Report
Summary AI Generated
Palo Alto's Prisma Access Remote Browser Isolation (RBI) service experienced configuration issues and performance degradation in the San Francisco location during scheduled maintenance. Customers using the RBI service encountered intermittent performance problems during the maintenance window from January 30th at 10 PM IST to midnight IST. The incident was resolved after approximately 1,220 hours with a rollback to the previous version serving as the workaround.
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th January, from 10 PM ISTto 00:00 IST. Workaround: Rollback to the previous version We will provide updates as we learn more.
When: Friday 30th January, from 10 PM ISTto 00:00 IST. Workaround: Rollback to the previous version We will provide updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 01:26AM
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th January, from 10 PM ISTto 00:00 IST.
Workaround: Rollback to the previous version
Thank you for your patience.
IDENTIFIED
3 months ago - at 01/24/2026 05:54AM
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 30th January, from 10 PM ISTto 00:00 IST.
Workaround: Rollback to the previous version
We will provide updates as we learn more.
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