Outage in Strata Cloud Manager by Palo Alto
Prisma Browser - Startup issues (SP-510) : Prisma Browser
Resolved MinorIncident Report
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We will provide updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/04/2026 08:27PM
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
Thank you for your patience.
MONITORING
2 months ago - at 02/04/2026 08:15PM
Update: Changes to Customer Impact.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
MONITORING
2 months ago - at 02/04/2026 08:13PM
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
IDENTIFIED
2 months ago - at 02/04/2026 08:06PM
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We will provide updates as we learn more.
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