Outage in Strata Cloud Manager by Palo Alto

SCM Login Error (SP-531) : Strata Cloud Manager

Resolved Major

February 25, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Cloud Manager Status: Investigating Severity: Disruption Affected Locations: Seoul Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . We will provide updates as we learn more.

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 03:16PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Bern, Rome, Warsaw
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

THe issue has been resolved now .

Thank you for your patience.

MONITORING about 2 months ago - at 02/25/2026 03:13PM

Update: Changes to Continent, Edge Location, Customer Impact.

Status: Monitoring
Severity: Disruption
Affected Locations: Bern, Rome, Warsaw
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

THe issue has been resolved now .

We are continuing to monitor the situation.

MONITORING about 2 months ago - at 02/25/2026 02:46PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Riyadh
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We are continuing to monitor the situation.

IDENTIFIED about 2 months ago - at 02/25/2026 02:03PM

Update: Changes to Edge Location.

Status: Investigating
Severity: Disruption
Affected Locations: Riyadh
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We will provide updates as we learn more.

IDENTIFIED about 2 months ago - at 02/25/2026 11:56AM

We are currently investigating an issue affecting Cloud Manager

Status: Investigating
Severity: Disruption
Affected Locations: Seoul
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We will provide updates as we learn more.

Latest Strata Cloud Manager by Palo Alto outages

Strata Cloud Manager : Command Center, Activity Insights, and Log Viewer Impaired - US Prod - 20 days ago

Cloud Identity Engine : Palo Alto Networks Prisma Access Browser(PAB)/CIE Issue - 20 days ago

Prisma SDWAN : Prisma SD-WAN EMEA1 (Sugarloaf) Outage - 21 days ago

Strata Cloud Manager : MSP Page down - 23 days ago

Prisma Access : AWS Bahrain Deployments - 24 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook