Outage in Strata Cloud Manager by Palo Alto

Command Center and Activity Insights Impaired - US Prod (SP-548) : Strata Cloud Manager

Resolved Minor

March 07, 2026 - Started about 1 month ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Prisma by Palo Alto experienced a 16.9-hour service degradation affecting Command Center and Activity Insights dashboards across multiple US locations including Ashburn, Atlanta, Columbus, Dallas, and San Francisco. The dashboards rendered partial or no data starting March 7 at 15:45 PST, impacting visibility and reporting functionality. The issue was resolved on March 8 at 16:43 PST after investigation and monitoring phases.

We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting Status: Investigating Severity: Degraded Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST. Workaround: No workaround available at this time We will provide updates as we learn more.

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/08/2026 04:43PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.
Workaround: No workaround available at this time

Thank you for your patience.

MONITORING about 1 month ago - at 03/08/2026 01:51AM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.
Workaround: No workaround available at this time

We are continuing to monitor the situation.

IDENTIFIED about 1 month ago - at 03/07/2026 11:48PM

We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 07 15:45 PST.
Workaround: No workaround available at this time

We will provide updates as we learn more.

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