Strata Cloud Manager by Palo Alto Outage History

Prisma by Palo Alto experienced a 32.8-hour outage affecting Command Center and Activity Insights dashboards across multiple US locations including Ashburn, Atlanta, Columbus, Dallas, and San Francisco. The dashboards rendered partial or no data starting March 5th at 17:00 PST, impacting visibility and reporting functionality. The issue was resolved on March 7th after progressing through investigation and monitoring phases.

A bug in GlobalProtect Android version 6.1.11 caused issues for Prisma Access mobile users across multiple locations in North America. Palo Alto Networks halted the rollout of version 6.1.11 and provided workarounds including a configuration change or rolling back to version 6.1.10. The incident was resolved after 23 days with the release of version 6.1.2 through a staged rollout on the Google Play Store.

Prisma by Palo Alto experienced a 43-minute outage of their HUB Common Service, which disabled the tenant switching functionality in Strata Cloud Manager across 22 regions in North America. Customers were unable to switch between tenants within the interface and were advised to remain in their current active sessions to avoid navigation errors. The issue was resolved after progressing through investigation, monitoring, and full restoration phases.

Prisma Access experienced autoscaling failures across 22 locations in North America that caused unstable connectivity for some mobile users and impacted new service onboarding over 8.5 hours. Existing dataplane traffic remained unaffected throughout the incident. The issue was resolved by implementing a workaround that restored successful autoscaling functionality.

Prisma Access experienced a cloud networking issue in the US-South region (Dallas) that caused increased packet loss, leading to IPSec tunnel and networking failures for a small set of tenants starting February 25, 2026 at 4:38 AM UTC. The issue affected traffic originating from and egressing out of the US-South region, with users advised to reconnect to the nearest available locations as a workaround. The service was fully restored after 29 hours on February 26, 2026 at 10:26 AM UTC following collaboration with the cloud provider.

Prisma Access SD-WAN experienced a 4.4-hour outage affecting device status, metrics, and stats connectivity in Columbus, Ohio and Oregon regions. Customers received alerts about disconnected stats and flows for their devices, though the data plane remained unaffected and traffic continued to flow normally. The issue was resolved after monitoring and investigation by the engineering team.

Prisma Access Mobile Users experienced autoscaling service disruptions for 74 minutes on February 23, 2026, caused by instability with an underlying infrastructure provider affecting locations across Asia-Pacific. A small subset of customers encountered slight latency or temporary errors during peak scaling events, while the majority of users experienced no disruption. The issue was resolved when the infrastructure provider implemented a fix, restoring all autoscaling services to normal performance levels.