Strata Cloud Manager by Palo Alto Outage History

Prisma by Palo Alto's Strata Cloud Manager experienced a data lag issue affecting the Command Center, Activity Insights, and Log Viewer modules across Council Bluffs, Montreal, and Toronto locations starting March 30 at 12:30 PDT. The dashboards rendered partial or no data during the incident, with no workaround available. The incident was fully resolved after 225.4 hours on April 1st, with all services restored to operational status.

Palo Alto Networks Prisma Access Browser (PAB) and Cloud Identity Engine (CIE) experienced degraded service that initially affected the Council Bluffs region but later expanded to impact all global regions including major locations across North America, Europe, Asia-Pacific, and the Middle East. The incident lasted 6.8 hours before a fix was implemented and services were fully restored to operational status.

Prisma SD-WAN EMEA1 (Sugarloaf) in Dublin experienced degraded performance for 26.2 hours, causing network elements to disconnect and intermittent API access issues to the portal. The incident was resolved after implementing a fix and monitoring period, restoring all services to full operational status.

Prisma Access experienced intermittent disconnectivity issues affecting Private Access Browser (PAB) users connected via Explicit Proxy Security Processing Nodes across multiple global locations for 5.3 hours. Users experienced brief connection drops, resets, and timeouts during existing browsing sessions. The incident was resolved through internal routing adjustments to stabilize the affected Security Processing Nodes.

Users experienced intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager interface across multiple global locations. The incident affected only UI visibility while underlying data collection continued to function normally. The issue was resolved after approximately 15 days of investigation and remediation work.

Prisma Browser experienced a policy engine degradation in Montreal that caused some user login failures over a 20-minute period. The team implemented mitigation steps and deployed a fix within 7 minutes. All services were fully restored and operational after monitoring confirmed the resolution.

Prisma Access experienced a cloud networking interruption in the Netherlands Central Region (Eemshaven) on March 17, 2026, from 12:14 PM to 17:07 PM UTC, causing service degradation for customers in that region. The issue was largely mitigated within the initial timeframe with services returning to normal for most customers. The incident was fully resolved on March 20, 2026, after a monitoring period to ensure stability.

Prisma by Palo Alto experienced a service degradation affecting Command Center and Activity Insights dashboards across multiple US locations, causing these dashboards to render partial or no data starting March 8th at 9:34 PST. The incident impacted visibility and reporting functionality in the Strata Cloud Manager across nine locations including Ashburn, Atlanta, Dallas, and San Francisco. The issue was resolved after approximately 123.6 hours with no workaround available during the outage period.

Prisma by Palo Alto experienced a 16.9-hour service degradation affecting Command Center and Activity Insights dashboards across multiple US locations including Ashburn, Atlanta, Columbus, Dallas, and San Francisco. The dashboards rendered partial or no data starting March 7 at 15:45 PST, impacting visibility and reporting functionality. The issue was resolved on March 8 at 16:43 PST after investigation and monitoring phases.

Prisma SDWAN experienced a 103.7-hour outage affecting device status monitoring, application statistics, flow data access, and UI portal functionality in the US region, specifically impacting Columbus, Ohio and Oregon locations. Users were unable to access critical network monitoring capabilities and dashboard features throughout the incident duration. The issue was resolved after extended investigation and monitoring phases, with no workaround available during the outage period.