Outage in Subbly

Customer support chat and email is unavailable

Resolved Minor

October 28, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

We are having issues with out support channels. Sorry for the inconvenience, we're working hard to bring them back online.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/30/2023 04:33PM

Chat widget is back and working as usual. Sorry for the inconveniences caused.

MONITORING over 2 years ago - at 10/30/2023 03:08PM

Our support chat is now coming back online and we will be working to catch back up on tickets. We sincerely apologize for he inconvenience caused, we've already implemented measures to prevent this happening again, we know how important swift responses are to you and we strive to uphold a high quality and high speed response time. We are also going to review our backup channels and processes in case this does ever happen again. Thank you for your patience.

IDENTIFIED over 2 years ago - at 10/28/2023 01:53PM

We are currently facing technical issues with our customer support chat and emails, we are working hard to bring them back online and expect it to take up to 24 hours.

👉 Got an urgent question or issue? Please use the dedicated chat on our facebook group: https://m.me/ch/AbZTz1gnOkU_HlcZ/ or our Discord chat: https://subb.ly/discord whichever you prefer.

IDENTIFIED over 2 years ago - at 10/28/2023 01:52PM

We are having issues with out support channels. Sorry for the inconvenience, we're working hard to bring them back online.

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