Outage in SugarSync

System emails not being delivered

Resolved Minor
February 01, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

Incident Report

Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/04/2022 06:57PM

Our engineers have resolved the issue with the email system and are monitoring it. You should now receive emails for password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc.

IDENTIFIED over 3 years ago - at 02/04/2022 03:45PM

Our engineers are nearing completion on their maintenance of the email system and hope to have it resolved soon. Thank you for your continued patience.

IDENTIFIED over 3 years ago - at 02/03/2022 04:40PM

Our engineers are continuing their maintenance work on the email system to try and resolve this issue. We appreciate your patience.

IDENTIFIED over 3 years ago - at 02/02/2022 05:14PM

Our engineers have identified the problem and are performing maintenance on the email system to try and resolve this issue as quickly as possible.

INVESTIGATING over 3 years ago - at 02/01/2022 11:33PM

Our engineers are continuing to investigate the issue with the email system. We appreciate your patience.

INVESTIGATING over 3 years ago - at 02/01/2022 05:06PM

Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.

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