Outage in Sumo Logic

Problem with Metrics Searches in North America 1 (US1)

Resolved Minor

July 13, 2026 - Started 14 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Sumo Logic's North America 1 (US1) region experienced a 2.3-hour incident where Metrics Searches were impacted by latency in processing and displaying metrics data, causing errors for users executing metrics queries. The response team investigated, implemented a fix, and confirmed full restoration of normal operations.

We are currently investigating reports of problems with Metrics Searches. Users relying on metrics queries may see errors when executing searches. The response team is investigating the issue and will update the status as we know more information.

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 07/14/2026 05:35AM

We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

MONITORING 13 days ago - at 07/14/2026 05:32AM

We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

INVESTIGATING 14 days ago - at 07/14/2026 03:19AM

We are currently investigating reports of problems with Metrics Searches.
Users relying on metrics queries may see errors when executing searches.

The response team is investigating the issue and will update the status as we know more information.

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