Outage in Sumsub

Cloudflare-related issues

Resolved Minor
November 18, 2025 - Started 11 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently observing the ongoing Cloudflare Global Network incident (details: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Our services remain operational — availability and verifications are not affected. However, there might be issues that are still unidentified. If you experience any issues, please don't hesitate to contact our support team via chat or business-support@sumsub.com.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 11/18/2025 06:35PM

Cloudflare has resolved the incident.

We can confirm that our services remained fully operational and were not affected at any time.

If you experience any issues or have any questions, please don't hesitate to contact our support team via chat or business-support@sumsub.com.

INVESTIGATING 11 days ago - at 11/18/2025 01:36PM

We are currently observing the ongoing Cloudflare Global Network incident (details: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).

Our services remain operational — availability and verifications are not affected. However, there might be issues that are still unidentified.

If you experience any issues, please don't hesitate to contact our support team via chat or business-support@sumsub.com.

Latest Sumsub outages

Dashboard UI issue affecting Transaction Monitoring, Travel Rule, and AML cases - about 22 hours ago
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Partial service disruption due to AWS outage - about 1 month ago
AML verifications disruption - 3 months ago
Possible API timeouts - 4 months ago

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