Transaction Monitoring, Payment Method Check Advanced issues

Root Cause:
The issue was caused by significantly increased response times from the external provider API The system continued waiting for risk-scoring responses until reaching the maximum timeout, which led to slow queue processing and delays for handling of part of transactions.
Next Steps:
We will enhance our queue-management logic to better handle scenarios where third-party providers are involved in the scoring process.

We are currently experiencing an issue affecting Transaction Monitoring and Payment Method Check Advanced (Crypto).

Customers may see errors or experience slow verification time running Transaction Monitoring and/or Payment Method Check Advanced (Crypto) using Chainalysis and Crystal providers.

Our technical teams are investigating the root cause and will provide an update as soon as possible.