Outage in Sumsub

Dashboard UI issue affecting Transaction Monitoring, Travel Rule, and AML cases

Resolved Minor
November 28, 2025 - Started about 22 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing a front-end issue affecting Transaction Monitoring, Travel Rule, and AML cases. Dashboard users may see an incorrect Full Name. No other fields are affected. AML hits are displaying proper information. Our technical teams ensured that the transactions and checks data on the backend are correct, and all the checks are performed correctly. The issue affects UI only. The root cause has already been identified, and a fix is being developed and will be deployed in the closest time. We'll keep this page updated.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 11/28/2025 04:26PM

We are happy to confirm the issue has been fully resolved.

Should you have any additional questions, please, reach out to our Support team!

MONITORING about 20 hours ago - at 11/28/2025 12:47PM

A fix has been implemented, and we're monitoring the results. If you're still experiencing issues, please contact support through a chat widget or business-support@sumsub.com.

IDENTIFIED about 22 hours ago - at 11/28/2025 10:48AM

We are currently experiencing a front-end issue affecting Transaction Monitoring, Travel Rule, and AML cases.

Dashboard users may see an incorrect Full Name. No other fields are affected. AML hits are displaying proper information.
Our technical teams ensured that the transactions and checks data on the backend are correct, and all the checks are performed correctly. The issue affects UI only.

The root cause has already been identified, and a fix is being developed and will be deployed in the closest time.

We'll keep this page updated.

Latest Sumsub outages

Transaction Monitoring, Payment Method Check Advanced issues - 10 days ago
Cloudflare-related issues - 11 days ago
Partial service disruption due to AWS outage - about 1 month ago
AML verifications disruption - 3 months ago
Possible API timeouts - 4 months ago

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