Outage in SumUp
Some users may experience errors when logging in
Resolved MinorIncident Report
We are seeing an increased rate of failed login attempts and are investigating the issue.
Components affected
SumUp LoginsLatest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 01/09/2023 04:24PM
Login rates have returned to normal. We are aware that some users may need to log out and log back in. Thank you for your patience.
MONITORING
about 3 years ago - at 01/09/2023 03:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 years ago - at 01/09/2023 02:18PM
We are continuing to work on a fix for this issue.
In the meantime, merchants can resolve the issue by logging out and back into the SumUp app or dashboard when they experience any issue accessing certain features of the application or the dashboard.
IDENTIFIED
about 3 years ago - at 01/09/2023 02:17PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 3 years ago - at 01/09/2023 02:08PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 3 years ago - at 01/09/2023 01:09PM
We are seeing an increased rate of failed login attempts and are investigating the issue.
Latest SumUp outages
3G readers can't transact - 27 days ago
Sales History, Reports & Receipts are unavailable - about 1 month ago
Sales History shows sales with a slight delay - about 1 month ago
Cloudflare related issue - about 1 month ago
Delays in transfers processing - about 1 month ago
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