Outage in SumUp

Issue affecting logins (and payments)

Resolved Major

April 21, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are noticing an increase in error rate in logins that are affecting payments - we are investigating the issue

Components affected

SumUp Payments SumUp Logins

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/21/2023 04:04PM

We are observing a stabilization of the systems - which are fully operational at the moment. We will continue to monitor the situation.
We are sorry for any inconvenience caused.

MONITORING almost 3 years ago - at 04/21/2023 03:10PM

We see recovery in traffic - but we keep on observing the situation

INVESTIGATING almost 3 years ago - at 04/21/2023 02:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 04/21/2023 02:43PM

We are noticing an increase in error rate in logins that are affecting payments - we are investigating the issue

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Sales History shows sales with a slight delay - 2 months ago

Cloudflare related issue - 2 months ago

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