Outage in SumUp

Salesforce is experiencing issues, impacting our support channels

Resolved Minor
October 01, 2024 - Started 3 months ago - Lasted about 2 hours

IsDown continuously monitors the SumUp status page and multiple sources to provide up-to-date information. Check back with us for the latest SumUp uptime status.

Outage Details

An issue has been identified, we’re looking into it There’s currently an issue with our ability to provide support through regular channels. We are aware of an outage with Salesforce which is causing this. We are in contact and will update you when we have further information.
Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 10/01/2024 10:54AM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

IDENTIFIED 3 months ago - at 10/01/2024 09:22AM

An issue has been identified, we’re looking into it

There’s currently an issue with our ability to provide support through regular channels. We are aware of an outage with Salesforce which is causing this. We are in contact and will update you when we have further information.

Latest SumUp outages

Degraded performance around Bank Accounts - 2 days ago
PIX Transactions are impacted in Brazil - 11 days ago
Italy Card Present decline rate by acquirer increased - 24 days ago
Delay while displaying sales on merchant app - 29 days ago
Increased failure rate for transactions in Italy - about 1 month ago

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