Outage in SumUp
We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services.
Resolved Minor
August 23, 2026 - Started 14 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
SumUp experienced a 59-minute disruption affecting the sending and receiving of Pix transactions, caused by an incident with BACEN (Brazil's Central Bank) services. SumUp's engineering team investigated the issue while BACEN services recovered. Normal operations resumed once BACEN stabilized, with the situation continuing to be monitored.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
14 days ago - at 08/23/2026 12:01PM
BACEN services are recovering, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
INVESTIGATING
14 days ago - at 08/23/2026 11:12AM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
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