Outage in Suralink

Slow Response Time - US Region

Resolved Major
January 12, 2026 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Components affected
Suralink Web Application

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 01/12/2026 08:23PM

This incident has been resolved.

MONITORING about 20 hours ago - at 01/12/2026 07:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 20 hours ago - at 01/12/2026 07:35PM

We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

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