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Outage in SurePrep

TaxCaddy "Oops" Message

Resolved Minor
April 06, 2024 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.
Components affected
SurePrep TaxCaddy Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/06/2024 05:07PM

The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.

MONITORING about 2 years ago - at 04/06/2024 03:43PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/06/2024 03:41PM

We are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://status.sureprep.com/

INVESTIGATING about 2 years ago - at 04/06/2024 02:52PM

Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.

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