Outage in SurePrep

TaxCaddy "Oops" Message

Resolved Minor
April 06, 2024 - Started 9 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.
Components affected
SurePrep TaxCaddy Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/06/2024 05:07PM

The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.

MONITORING 9 months ago - at 04/06/2024 03:43PM

We are continuing to monitor for any further issues.

MONITORING 9 months ago - at 04/06/2024 03:41PM

We are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://status.sureprep.com/

INVESTIGATING 9 months ago - at 04/06/2024 02:52PM

Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.

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