Outage in SurePrep

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

Minor
January 06, 2025 - Started about 1 year ago
Official incident page

Incident Report

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products. https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Components affected
SurePrep FileRoom SurePrep SPbinder SurePrep 1040SCAN Review Wizard SurePrep Reviewer Dashboard SurePrep API SurePrep TaxCaddy Dashboard SurePrep Zendesk ( Support Ticketing System and Help Center) SurePrep GoSystem Tax Integration SurePrep Twilio (Two-Factor Authentication) SurePrep GoFileRoom Integration SurePrep CCH Axcess Tax Integration SurePrep TaxCaddy Email Notifications SurePrep TaxCaddy Taxpayer iOS App SurePrep Lacerte Tax Integration SurePrep TaxCaddy Taxpayer Android App SurePrep UltraTax Integration SurePrep TaxCaddy Taxpayer Browser-based Portal SurePrep ProSystem fx Tax Integration

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Latest Updates ( sorted recent to last )
MONITORING 8 months ago - at 05/06/2025 05:53PM

This SurePrep status page will be deactivated on May 31, 2025. If you have not yet done so, please subscribe to the Thomson Reuters status page listed below to follow the system status for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

MONITORING about 1 year ago - at 01/06/2025 04:20PM

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Latest SurePrep outages

Scheduled Maintenance - Monitoring - about 1 year ago
Important Update: Export Issues from SPbinder to CCH Axcess Tax - over 1 year ago
FileRoom/SPbinder connectivity issues - over 1 year ago
Customer Support Phone System Issue - over 1 year ago
TaxCaddy "Oops" Message - almost 2 years ago

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