What is SurePrep current status?

SurePrep is currently operational. You can check SurePrep status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check SurePrep status?

You can use IsDown service or go to SurePrep official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when SurePrep is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when SurePrep has issues. SurePrep official status page might also offer notification options such as email, SMS, or Slack.

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Is SurePrep Down? Check current status

Q: Is SurePrep down today?

SurePrep was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the SurePrep status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest SurePrep outages, issues and problems' at the top of the page.

Check if SurePrep is down, official outages, user-reported issues, and outages map.

Current SurePrep status

SurePrep is working normally

Updated from SurePrep official status page a few minutes ago

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

started 9 months ago

We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products. https://taxprofessionals-status.host...

SurePrep service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more SurePrep status data.

View SurePrep Outage Reports Map

Recent SurePrep Outages and Downtime History

IsDown has tracked 53 incidents since started monitoring SurePrep status in April 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Nov 25, 2024 05:53 PM CET	Minor Scheduled Maintenance - Monitoring The scheduled maintenance from November 22nd has completed, however we are continuing to monitor ...	1 day
Jul 19, 2024 06:48 PM CEST	Major Important Update: Export Issues from SPbinder to CCH Axcess Tax Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess T...	about 13 hours
Jul 19, 2024 07:38 AM CEST	Major FileRoom/SPbinder connectivity issues SurePrep is investigating issues with its cloud hosting provider which are preventing customers f...	about 3 hours
Apr 22, 2024 05:46 PM CEST	Minor Customer Support Phone System Issue Some customers are reporting difficulties when calling SurePrep Customer Support. We are working ...	about 2 hours
Apr 06, 2024 04:52 PM CEST	Minor TaxCaddy "Oops" Message Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers ar...	about 3 hours
Mar 28, 2024 05:09 PM CET	Minor Unable to toggle to TaxCaddy We are aware that customers are experiencing issues when accessing cpa.taxcaddy.com. Our engineer...	Ongoing
Mar 28, 2024 01:00 PM CET	Minor TaxCaddy "Oops" Message We have received reports from some customers encountering an “Oops” message while navigating with...	Ongoing
Mar 20, 2024 01:06 AM CET	Minor Processing Delay Some customers have experienced a delay in SPbinder processing, importing, and exporting data fro...	22 days
Mar 18, 2024 05:52 PM CET	Minor GoFileRoom - Unable to open or create binders Some GoFileRoom users reported an error when trying to open or create binders in GoFileRoom. Sure...	Ongoing

SurePrep problems reported by users

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SurePrep status page - All services & components

Component	Status
FileRoom	OK
SPbinder	OK
1040SCAN Review Wizard	OK
Reviewer Dashboard	OK
TaxCaddy	OK
API	OK
Integrations	OK
Third Party Services	OK

SurePrep provides a suite of tax preparation tools that facilitate document management, electronic communication, and integration with major tax software platforms for streamlined tax processing.

Monitoring SurePrep since April 2024

Tracking 22 SurePrep services and regions

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1 incident in 2025

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Frequently Asked Questions

Is SurePrep down today?

SurePrep isn't down. You can check SurePrep status and incident details on the top of the page. IsDown continuously monitors SurePrep official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SurePrep status?

SurePrep is currently operational. You can check SurePrep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SurePrep outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is SurePrep down today or just slow?

Yes, SurePrep might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are SurePrep outages detected?

IsDown monitors the SurePrep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is SurePrep having an outage right now?

SurePrep last outage was on January 06, 2025 with the title "IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page"

How to check if SurePrep is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring SurePrep and get alerts in real-time when SurePrep has outages.

Why use IsDown to monitor SurePrep instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SurePrep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring SurePrep?

IsDown and DownDetector help users determine if SurePrep is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SurePrep's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about SurePrep status changes?

IsDown offers an easy way to monitor SurePrep with maximum flexibility

Major Outages Notifications

IsDown monitors SurePrep for major outages. A major outage is when SurePrep experiences a critical issue that severely affects one or more services/regions. When SurePrep marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors SurePrep status page for minor outages. A minor outage is when SurePrep experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in SurePrep status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

SurePrep publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors SurePrep and all their 22 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

SurePrep and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.