Outage in SurePrep

Scheduled Maintenance - Monitoring

Resolved Minor
November 25, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

The scheduled maintenance from November 22nd has completed, however we are continuing to monitor our SurePrep services today as we are seeing some internal service degradation. If you are experiencing any issues, please contact our Support team.
Components affected
SurePrep SPbinder

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/27/2024 08:46AM

Since mitigation measures were put into place, SurePrep teams have continued to observe overall stability in SPbinder processing and consider the issue resolved. If you encounter any instances of binders taking longer than usual to access, please contact SurePrep Support for assistance.

It the system status changes, or further queues develop, updates will be posted here: https://status.sureprep.com.

MONITORING about 1 year ago - at 11/25/2024 04:53PM

The scheduled maintenance from November 22nd has completed, however we are continuing to monitor our SurePrep services today as we are seeing some internal service degradation. If you are experiencing any issues, please contact our Support team.

Latest SurePrep outages

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page - about 1 year ago
Important Update: Export Issues from SPbinder to CCH Axcess Tax - over 1 year ago
FileRoom/SPbinder connectivity issues - over 1 year ago
Customer Support Phone System Issue - over 1 year ago
TaxCaddy "Oops" Message - almost 2 years ago

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