Outage in SurePrep
Engagement Manager Server Error
Resolved MinorIncident Report
Based on our internal monitoring, we are aware that some customers are receiving a server error when attempting to login to Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 01:59PM
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
INVESTIGATING
3 days ago - at 08/18/2026 01:28PM
Based on our internal monitoring, we are aware that some customers are receiving a server error when attempting to login to Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information.
Latest SurePrep outages
Scheduled SurePrep Maintenance - about 1 month ago
CoCounsel Tax, Audit & Accounting intermittent slowness/errors - about 2 months ago
Increased Latency / Degraded Performance - 3 months ago
CS Connect (Electronic Filing) - US - Service Disruption - 4 months ago
IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page - over 1 year ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
