Outage in SurePrep
SafeSend Returns - US - Service Disruption
Resolved MinorIncident Report
Based on our internal monitoring, we are aware that some customers cannot login to SafeSend. We are currently working to restore services and will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/10/2026 07:05PM
Our metrics and internal testing continue to indicate the ability to login to SafeSend remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
MONITORING
2 days ago - at 11/10/2026 02:45PM
We have implemented a fix that restored performance in SafeSend. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
INVESTIGATING
2 days ago - at 11/10/2026 01:50PM
Based on our internal monitoring, we are aware that some customers cannot login to SafeSend. We are currently working to restore services and will provide an update as soon as we have more information.
Latest SurePrep outages
SurePrep Fileroom Login Issue - 21 days ago
SafeSend Service Disruption – Error Uploading Documents - 28 days ago
CS Connect (Electronic Filing) - US - Delayed Acknowledgements - about 1 month ago
Investigating: SMS-Based MFA Authentication Issues - about 2 months ago
SafeSend Returns - US - Service Disruption - about 2 months ago
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