Outage in SurePrep
SafeSend Service Disruption – Error Uploading Documents
Resolved MinorIncident Report
We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/15/2026 02:10AM
Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
MONITORING
3 days ago - at 10/14/2026 11:00PM
We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
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