Outage in SurePrep
SafeSend Returns - US - Service Disruption
Resolved MinorIncident Report
We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/15/2026 08:53PM
Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
MONITORING
8 days ago - at 09/15/2026 04:02PM
We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
INVESTIGATING
8 days ago - at 09/15/2026 03:32PM
We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
Latest SurePrep outages
Onvio Firm Management - US - Service Disruption - 26 days ago
Engagement Manager Server Error - about 1 month ago
Scheduled SurePrep Maintenance - 2 months ago
Increased Latency / Degraded Performance - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
