Outage in SurePrep
CS Connect (Electronic Filing) - US - Service Disruption
Resolved MajorIncident Report
Based on our internal monitoring, we are aware that some customers receive an error when attempting to make a CS Connect call via our CS Professional Suite products. You may experience slowness when opening and navigating the programs as well. We are currently working to restore services and will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 04/28/2026 10:58AM
Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
MONITORING
1 day ago - at 04/27/2026 02:27PM
We are aware of a brief disruption when attempting to make a CS Connect call via our CS Professional Suite products. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
INVESTIGATING
1 day ago - at 04/27/2026 01:39PM
Based on our internal monitoring, we are aware that some customers receive an error when attempting to make a CS Connect call via our CS Professional Suite products. You may experience slowness when opening and navigating the programs as well. We are currently working to restore services and will provide an update as soon as we have more information.
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