Is SurePrep Down? Check current status

Check if SurePrep is down, official outages, user-reported issues, and outages map.

Current SurePrep status

SurePrep is working normally

Updated from SurePrep official status page a few minutes ago

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page

started 10 months ago
We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products. https://taxprofessionals-status.host...
Check details & latest updates

SurePrep not working for you?

SurePrep service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
SurePrep Outage Map

View SurePrep Reports Map

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SurePrep recent outages and downtime history

IsDown has tracked 53 incidents since started monitoring SurePrep status in April 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official SurePrep outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Nov 25, 2024
09:53 AM MST
Minor
Scheduled Maintenance - Monitoring
The scheduled maintenance from November 22nd has completed, however we are continuing to monitor ...
1 day
Jul 19, 2024
09:48 AM MST
Major
Important Update: Export Issues from SPbinder to CCH Axcess Tax
Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess T...
about 13 hours
Jul 18, 2024
10:38 PM MST
Major
FileRoom/SPbinder connectivity issues
SurePrep is investigating issues with its cloud hosting provider which are preventing customers f...
about 3 hours
Apr 22, 2024
08:46 AM MST
Minor
Customer Support Phone System Issue
Some customers are reporting difficulties when calling SurePrep Customer Support. We are working ...
about 2 hours
Apr 06, 2024
07:52 AM MST
Minor
TaxCaddy "Oops" Message
Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers ar...
about 3 hours
Mar 28, 2024
09:09 AM MST
Minor
Unable to toggle to TaxCaddy
We are aware that customers are experiencing issues when accessing cpa.taxcaddy.com. Our engineer...
Ongoing
Mar 28, 2024
05:00 AM MST
Minor
TaxCaddy "Oops" Message
We have received reports from some customers encountering an “Oops” message while navigating with...
Ongoing
Mar 19, 2024
05:06 PM MST
Minor
Processing Delay
Some customers have experienced a delay in SPbinder processing, importing, and exporting data fro...
22 days
Mar 18, 2024
09:52 AM MST
Minor
GoFileRoom - Unable to open or create binders
Some GoFileRoom users reported an error when trying to open or create binders in GoFileRoom. Sure...
Ongoing
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User comments about SurePrep status

See what users are saying about SurePrep issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

SurePrep components or services current status

Component Status
FileRoom OK
SPbinder OK
1040SCAN Review Wizard OK
Reviewer Dashboard OK
TaxCaddy OK
API OK
Integrations OK
Third Party Services OK
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SurePrep provides a suite of tax preparation tools that facilitate document management, electronic communication, and integration with major tax software platforms for streamlined tax processing.

Monitoring SurePrep since April 2024

Tracking 22 SurePrep services and regions

Need help? Try here:
Support at website.
Check their status page.

1 incident in 2025

How to monitor the status of SurePrep and all your dependencies?

IsDown is a status page aggregator that monitors if SurePrep and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when SurePrep, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors SurePrep?

IsDown monitors SurePrep health in almost real-time

Every few minutes we go to the status page of SurePrep (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of SurePrep's 22 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in SurePrep, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from SurePrep and other services.

What you get when monitoring SurePrep with IsDown

Track SurePrep incidents and downtimes by severity

IsDown checks SurePrep official status page for major/minor outages or downtimes. A major outage is when SurePrep experiences a critical issue that severely affects one or more services/regions. A minor incident is when SurePrep experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a SurePrep outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with SurePrep

SurePrep and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of SurePrep outages and downtimes

IsDown collects all information from the outages published in SurePrep status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming SurePrep maintenance events

SurePrep publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the SurePrep outages that impact your business

IsDown monitors SurePrep and all their 22 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor SurePrep but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor SurePrep and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with SurePrep or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from SurePrep and other services.

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Send outage information from SurePrep and other services to your tools

IsDown integrates with 20+ tools. Connect the status of SurePrep and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share SurePrep status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is SurePrep down?'

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SurePrep Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect SurePrep outages, IsDown monitors SurePrep's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official SurePrep status page monitoring with real-time incident details.
Monitor 4,522+ services including SurePrep in a single dashboard.
Instant SurePrep outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of SurePrep official status and user-reported issues.
Maintenance feed for SurePrep
Granular alerts filtering by SurePrep components and regions.
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Frequently Asked Questions

Is SurePrep down today?

SurePrep isn't down. You can check SurePrep status and incident details on the top of the page. IsDown continuously monitors SurePrep official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SurePrep status?

SurePrep is currently operational. You can check SurePrep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SurePrep outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is SurePrep down today or just slow?

Yes, SurePrep might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are SurePrep outages detected?

IsDown monitors the SurePrep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is SurePrep having an outage right now?

SurePrep last outage was on January 06, 2025 with the title "IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page"

How to check if SurePrep is down?

Why use IsDown to monitor SurePrep instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SurePrep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring SurePrep?

IsDown and DownDetector help users determine if SurePrep is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SurePrep's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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