Outage in SurePrep

Customer Support Phone System Issue

Resolved Minor
April 22, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers are reporting difficulties when calling SurePrep Customer Support. We are working to resolve the issue as soon as possible. Until the issue is resolved please use the live chat in the Help Center or email support@sureprep.com. Incident updates will be posted here as they become available: https://status.sureprep.com.
Components affected
SurePrep Zendesk ( Support Ticketing System and Help Center)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/22/2024 05:28PM

The SurePrep Customer Support phone system issue has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com.

INVESTIGATING over 1 year ago - at 04/22/2024 03:46PM

Some customers are reporting difficulties when calling SurePrep Customer Support. We are working to resolve the issue as soon as possible. Until the issue is resolved please use the live chat in the Help Center or email support@sureprep.com. Incident updates will be posted here as they become available: https://status.sureprep.com.

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