Outage in SurveyMonkey
Customers are unable to contact support through our Help Center chatbot
Resolved MajorIncident Report
Summary AI Generated
SurveyMonkey's Help Center chatbot was unavailable for approximately one hour, preventing customers from reaching a live agent or submitting email support cases. Affected users encountered error messages stating there was a technical issue connecting to the support team. The issue was identified and resolved after a fix was implemented and monitored.
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/14/2026 08:06PM
This incident has been resolved.
MONITORING
11 days ago - at 07/14/2026 08:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 07/14/2026 07:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 days ago - at 07/14/2026 07:07PM
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
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