Outage in Swell

Storefront API – Degraded Performance

Resolved Major
August 09, 2025 - Started 2 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are aware of an issue causing degraded performance in our Storefront API. Our team is actively investigating and working to resolve the problem as quickly as possible. We will provide updates as more information becomes available.
Components affected
Swell Storefronts

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/09/2025 10:42PM

This incident has been resolved.

MONITORING 2 months ago - at 08/09/2025 07:12PM

A fix has been applied, and services appear to be stabilizing. We will continue to monitor closely to ensure full resolution.

IDENTIFIED 2 months ago - at 08/09/2025 03:50PM

Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share updates as they become available.

IDENTIFIED 2 months ago - at 08/09/2025 01:23PM

Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.

IDENTIFIED 2 months ago - at 08/09/2025 10:10AM

Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.

IDENTIFIED 2 months ago - at 08/09/2025 09:03AM

Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.

IDENTIFIED 2 months ago - at 08/09/2025 08:21AM

Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.

IDENTIFIED 2 months ago - at 08/09/2025 06:45AM

Our team is continuing to work on implementing the necessary changes to restore normal performance. We are monitoring the system closely and will provide another update as soon as more progress is made.

IDENTIFIED 2 months ago - at 08/09/2025 05:52AM

We have identified the cause of the degraded service, and our team is actively implementing changes to restore normal performance. We will provide another update as progress continues.

INVESTIGATING 2 months ago - at 08/09/2025 05:18AM

We are aware of an issue causing degraded performance in our Storefront API. Our team is actively investigating and working to resolve the problem as quickly as possible. We will provide updates as more information becomes available.

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