Outage in SwitchBot
Indoor Cam and Pan/Tilt Cam cannot stream videos through Alexa or Google Home
Resolved Minor
July 13, 2022 - Started almost 4 years ago
Official incident page
Official incident page
Incident Report
Our users are currently unable to stream videos from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam through Alexa or Google Home. Our tech crew are investigating into the problem and we will keep our users posted about any progress.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 07/14/2022 04:15AM
The connection problem has been successfully resolved! Customers who were affected are now able to live stream from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam using Alexa or Google Home.
IDENTIFIED
almost 4 years ago - at 07/14/2022 02:19AM
We have identified that only customers in North America were affected. Customers in other regions are not affected. Our tech crew is working on a fix at the moment.
INVESTIGATING
almost 4 years ago - at 07/14/2022 12:45AM
Our users are currently unable to stream videos from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam through Alexa or Google Home. Our tech crew are investigating into the problem and we will keep our users posted about any progress.
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