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Outage in SwitchBot

Indoor Cam and Pan/Tilt Cam cannot stream videos through Alexa or Google Home

Resolved Minor
July 13, 2022 - Started over 3 years ago
Official incident page

Incident Report

Our users are currently unable to stream videos from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam through Alexa or Google Home. Our tech crew are investigating into the problem and we will keep our users posted about any progress.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 07/14/2022 04:15AM

The connection problem has been successfully resolved! Customers who were affected are now able to live stream from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam using Alexa or Google Home.

IDENTIFIED over 3 years ago - at 07/14/2022 02:19AM

We have identified that only customers in North America were affected. Customers in other regions are not affected. Our tech crew is working on a fix at the moment.

INVESTIGATING over 3 years ago - at 07/14/2022 12:45AM

Our users are currently unable to stream videos from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam through Alexa or Google Home. Our tech crew are investigating into the problem and we will keep our users posted about any progress.

Latest SwitchBot outages

SwitchBot API Errors - about 1 year ago
AWS Service Outage - over 2 years ago
SwitchBot OpenAPI Service Outage - over 3 years ago
SwitchBot Login page unable to load in Alexa app, SmartThings app, Line Clova app - about 4 years ago
Partial services are affected by AWS glitches - about 4 years ago

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