Outage in SwitchBot

SwitchBot Login page unable to load in Alexa app, SmartThings app, Line Clova app

Resolved Minor
January 23, 2022 - Started over 3 years ago
Official incident page

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Outage Details

Users are unable to link SwitchBot skill or service from Alexa app, SmartThings app, or Line Clova app due to a server configuration error to load the SwitchBot login web page in these apps. Fortunately users who have already linked SwitchBot skill or service are not affected by this issue. For Alexa users, you can log in to SwitchBot app and use account linking. Our tech crew has started to work on the fix and further updates will be given.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 01/27/2022 07:10AM

The problem related to linking SwitchBot service from third-party apps have been fixed. Thank you very much for your understanding. Please contact our support team if you continue to experience errors when trying to link SwitchBot service.

INVESTIGATING over 3 years ago - at 01/23/2022 02:27PM

Users are unable to link SwitchBot skill or service from Alexa app, SmartThings app, or Line Clova app due to a server configuration error to load the SwitchBot login web page in these apps. Fortunately users who have already linked SwitchBot skill or service are not affected by this issue. For Alexa users, you can log in to SwitchBot app and use account linking. Our tech crew has started to work on the fix and further updates will be given.

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