Outage in Syncplicity
[EU] Incident with the MYS Syncplicity Search Functionality
Resolved Minor
April 21, 2024 - Started about 2 years ago
Official incident page
Official incident page
Incident Report
The Search Functionality on the Web Client (MYS) is currently unavailable in the EU privacy region. The issue has been identified and we are working on fixing it.
Impact:
The users are unable to utilize the search functionality in the Web Client (MYS) - search queries are not returning results as expected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 04/22/2024 01:06PM
We restored fully the Search functionality on the EU privacy region.
Users can now search by content and metadata - all search results are returned as expected.
MONITORING
about 2 years ago - at 04/22/2024 11:29AM
We implemented a partial fix, and we are monitoring the results.
Impact:
The MYS Search functionality on EU is partially available - when users search for files/folders names, the search results are correctly returned.
IDENTIFIED
about 2 years ago - at 04/22/2024 05:43AM
We are working on providing a fix for the issue.
IDENTIFIED
about 2 years ago - at 04/21/2024 10:56PM
The Search Functionality on the Web Client (MYS) is currently unavailable in the EU privacy region. The issue has been identified and we are working on fixing it.
Impact:
The users are unable to utilize the search functionality in the Web Client (MYS) - search queries are not returning results as expected.
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