Outage in Syncplicity

[EU] Incident with the MYS Syncplicity Search Functionality

Resolved Minor
April 21, 2024 - Started over 1 year ago
Official incident page

Incident Report

The Search Functionality on the Web Client (MYS) is currently unavailable in the EU privacy region. The issue has been identified and we are working on fixing it. Impact: The users are unable to utilize the search functionality in the Web Client (MYS) - search queries are not returning results as expected.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/22/2024 01:06PM

We restored fully the Search functionality on the EU privacy region.

Users can now search by content and metadata - all search results are returned as expected.

MONITORING over 1 year ago - at 04/22/2024 11:29AM

We implemented a partial fix, and we are monitoring the results.

Impact:
The MYS Search functionality on EU is partially available - when users search for files/folders names, the search results are correctly returned.

IDENTIFIED over 1 year ago - at 04/22/2024 05:43AM

We are working on providing a fix for the issue.

IDENTIFIED over 1 year ago - at 04/21/2024 10:56PM

The Search Functionality on the Web Client (MYS) is currently unavailable in the EU privacy region. The issue has been identified and we are working on fixing it.

Impact:
The users are unable to utilize the search functionality in the Web Client (MYS) - search queries are not returning results as expected.

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