Outage in Syncplicity

Service disruption - US region

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are still experiencing a partial outage affecting the US region. The issue was identified as a third party disruption (AWS major outage), and we are continuing to monitor the situation. We apologize for the inconvenience and appreciate your patience during this time.
Components affected
Syncplicity US Desktop Clients Service Syncplicity US MySite Web Content Syncplicity EU MySite Web Content Syncplicity US Cloud File Storage Syncplicity GOL Syncplicity US API Gateway Syncplicity US API Developer Syncplicity US DAS Syncplicity US Mobile Clients Syncplicity US Search service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 07:33AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 10/20/2025 05:55PM

Root Cause: AWS disruption of service

IDENTIFIED about 2 months ago - at 10/20/2025 04:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 12:09PM

We are still experiencing a partial outage affecting the US region.

The issue was identified as a third party disruption (AWS major outage), and we are continuing to monitor the situation.

We apologize for the inconvenience and appreciate your patience during this time.

Latest Syncplicity outages

[EU] Incident with the MYS Syncplicity Search Functionality - over 1 year ago
Events API intermittent service interruption [US] - over 1 year ago
www.syncplicity.com service interruption - almost 2 years ago
MySite US Service Interruption - almost 2 years ago
Search Functionality EU - about 2 years ago

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