Syncro Outage History

The Syncro tickets index failed to load for some accounts, displaying a "Failed to retrieve data collection" error message. The service disruption lasted 43 minutes and was classified as a minor incident. The issue was identified and resolved for the affected accounts, with additional preventive measures being implemented.

Syncro experienced delays of up to 15 minutes affecting script processing, script results, and other RMM-related tasks. The service team made performance adjustments that improved system responsiveness. The incident lasted 2.8 hours and was resolved with continued monitoring to ensure platform stability.

Syncro experienced delays of up to 15 minutes with script processing, script results, and other RMM-related tasks over a 24.7-hour period. The engineering team made adjustments that improved RMM and scripting performance. The incident was resolved with continued monitoring to ensure platform stability.

Syncro performed scheduled routine database maintenance and stability improvements on Saturday, May 30. The maintenance was designed to avoid application downtime and users were not expected to experience any service unavailability. The maintenance window lasted approximately 96.7 hours to complete the gradual rollout of improvements.

Syncro performed scheduled routine database maintenance on Saturday, May 23, which caused brief periods of intermittent application availability. The maintenance window lasted 117.1 hours with the team actively monitoring throughout the process. Users experienced short-lived disruptions to the application during this maintenance period.

Syncro's Documentation Center (docs.syncrosecure.com) experienced a certificate renewal failure, causing browsers to display security warnings when accessing the site. Users could still access the documentation by accepting the insecure website warning or use support chat for assistance. The issue was resolved by working with the third-party certificate provider to complete the renewal process.

Syncro experienced slow site performance and 500 errors across various pages for 6 hours, with PDF generation also impacted. The engineering team identified the root cause and implemented adjustments to restore service. Performance stabilized and all pages and services returned to normal loading speeds.

The Syncro Patching Dashboard experienced a display issue where the page loaded but showed a blank screen instead of patching information, while automated patching tasks continued to function normally. The incident lasted 2.4 hours before the Engineering team restored full visibility to the dashboard data. The service is now functioning as expected with continued monitoring for stability.

Syncro performed scheduled routine database maintenance on Saturday May 16 that lasted 95.4 hours. The maintenance was designed to avoid application downtime and users were not expected to experience service unavailability. The maintenance has been completed.

Syncro experienced 500 errors when users tried to access the Organizations page, with the impact appearing to be limited to organizations that had Microsoft integrations enabled. The issue was caused by a stalled database backup process due to an upstream AWS infrastructure incident that affected Syncro's cloud services. After 78.5 hours, access was restored for affected partners once the AWS issue was resolved.