Outage in SysAid

Disruptions in service under investigation

Resolved Minor
September 28, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We detected an issue where our cloud is experiencing Service Disruption on INST04US. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation. Kind regards,
Components affected
SysAid INST04US
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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/28/2022 02:24PM

We are happy to update our team has identified the cause of the Service Disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

INVESTIGATING about 3 years ago - at 09/28/2022 02:06PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/28/2022 01:50PM

We detected an issue where our cloud is experiencing Service Disruption on INST04US.

We’re working to resolve this issue as soon as possible and we will keep you updated with progress.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

Kind regards,

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