Outage in SysAid

Important SysAid Update: Service Disruption INST04.

Resolved Major
May 15, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We identified an issue, where INST04 is experiencing a service disruption on an instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.
Components affected
SysAid INST04US
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/15/2023 03:02PM

We have received confirmation that the issue is now resolved. We recommend you subscribe to SysAid's Cloud Status page, in order to get future updates directly.

Link for subscribe :
https://status.sysaid.com/

MONITORING over 2 years ago - at 05/15/2023 02:41PM

We are happy to update our team has identified the cause of the service disruption affecting INST04US and implemented a solution. We expect the situation to now be resolved but would appreciate your confirmation on the matter.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding through this situation.

IDENTIFIED over 2 years ago - at 05/15/2023 02:18PM

The issue was identified by our internal teams and a fix is being worked on.

INVESTIGATING over 2 years ago - at 05/15/2023 01:38PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/15/2023 01:38PM

We identified an issue, where INST04 is experiencing a service disruption on an instance level.

We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real-time.

Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.

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