Service Disruption

The Salesforce technology team remains focused on resolving the service disruption affecting Marketing Cloud Engagement instances DB11013 and DB11328. We are dedicated to identifying and implementing the best possible solution to resolve this issue quickly.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce technology team continues working on restoring the Marketing Cloud Engagement instances DB11013 and DB11328. This restoration process also includes DB11328, which was previously reported as completed but is still in progress. Our team is committed to finding the most effective solution to address the issue promptly.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The restoration process for Marketing Cloud Engagement instance DB11013 is currently ongoing. Our team is actively working to find the best solution to minimize any impact on customers as swiftly as we can.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Restoration of DB11013 is still in progress. We are continuing to investigate the most appropriate way to mitigate impact to customers as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

DB11328 has fully recovered after performing failover actions. Restoration of DB11013 is still in progress.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We have identified the trigger of this incident as a hardware issue and are pursuing a database failover to mitigate the impact on customers.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 19:54 UTC, on July 22, 2024, The Salesforce Technology team became aware of a service disruption impacting DB11328 and DB11013. During a service disruption, end users can’t access the service.

We’re investigating the issue and will provide an update in 30 minutes or sooner if additional information becomes available.