Outage in Tactiq

Transcription is not starting for some meetings in Microsoft Teams

Resolved Minor
February 10, 2023 - Started about 2 years ago
Official incident page

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Outage Details

We are aware of an issue affecting a small number of users in some of their meetings in Microsoft Teams. The issue manifests as Tactiq starting but not showing any transcript being captured in the widget and not producing a transcript at the end of the meeting. This is caused by a change in Microsoft Teams that is slowly being rolled out. We are currently working on a fix. Sorry for the inconvenience!
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/21/2023 07:31AM

This incident has been resolved.

MONITORING about 2 years ago - at 02/19/2023 08:47AM

The fix has been approved andpublished in Chrome Web Store. The version is 3.1.774. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We will continue to monitor the situation.

IDENTIFIED about 2 years ago - at 02/16/2023 10:10PM

We have the fix and are now waiting for the release review from Chrome Web Store and Edge Add-ons.

IDENTIFIED about 2 years ago - at 02/16/2023 06:58AM

We are aware of an issue affecting a small number of users in some of their meetings in Microsoft Teams. The issue manifests as Tactiq starting but not showing any transcript being captured in the widget and not producing a transcript at the end of the meeting. This is caused by a change in Microsoft Teams that is slowly being rolled out.

We are currently working on a fix.

Sorry for the inconvenience!

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