Global issue - Google Ads - Google Ads shopping report outage starting August 1, 2024

Update:

Issue Resolved. Google Ads fetches have been completed successfully for TapClicks Customers after the fix from the Google Team.

If you are still noticing issues with Google Ads data in TapClicks, please reach out to support@tapclicks.com

UPDATE:

Google has made an update this morning and currently monitoring customers that may have been affected. (https://ads.google.com/status/publisher/incidents/Dgkp6kgKHeiuDaUXBa5Q)

On TapClick's side, we are seeing new fetches complete as well and will continue to monitor today.

Thank you for your patience

Update:

TapClicks Customers are still impacted by the service disruption for Google Ads API. Our partners at Google are still working diligently on a resolution. You can reference their documented status updates here: https://ads.google.com/status/publisher/incidents/Dgkp6kgKHeiuDaUXBa5Q

We are experiencing an issue with the Google Ads API, specifically affecting the Google Ads shopping reports. This outage began on August 1, 2024, and impacts many of our clients.

Here is Google's outage announcement: https://groups.google.com/g/adwords-api/c/a6VvepS3MQ0

Details from Google Ads

Google Ads is actively investigating the issue. As of August 1 at approximately 2 PM EDT, the following reports are down and returning internal API errors:

shopping_performance_view
product_group_view
asset_group_product_group_view

Impact on TapClicks
This impacts TapClicks Customers utilizing these reports in TapClicks:
The 'Shopping Performance by Campaign (no Ad Group for Performance Max reporting)' and 'Shopping Performance by Ad Group (no Performance Max reporting)' reports correspond to the shopping_performance_view and are affected.

Please stand by as we wait for our partners at Google to resolve the issue on their end and will take necessary action to refetch the data when it becomes available again.