Outage in TechnologyOne

Service degradation/ Outage for a subset of customers in ANZ Region for all Releases

Resolved Major
February 10, 2025 - Started 13 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team has verified this disruption is resolved for the subset of customers in ANZ Region for all Releases. We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
Components affected
TechnologyOne Enterprise Software
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/10/2025 06:29AM

After 2 hours of monitoring this incident is now resolved.

We apologise for how you and your business may have been affected by this incident.

MONITORING 13 days ago - at 02/10/2025 04:21AM

Our team has verified the implementation of the fix is complete.

We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

IDENTIFIED 13 days ago - at 02/10/2025 03:55AM

Our team has identified a fix which is being implemented now.

We anticipate the implementation of the fix to take 30 minutes to complete and verify.

INVESTIGATING 13 days ago - at 02/10/2025 03:50AM

We are investigating as our monitoring identified reoccurrence of the issue impacting service for a subset of customer in ANZ Region for all Releases.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

MONITORING 13 days ago - at 02/10/2025 03:39AM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 02/10/2025 03:38AM

Our team has verified this disruption is resolved for the subset of customers in ANZ Region for all Releases.

We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

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