Outage in Tedee
Lock/unlock operations fail over the bridge
Resolved MajorIncident Report
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 02/27/2025 11:00AM
This incident has been resolved.
MONITORING
10 months ago - at 02/25/2025 11:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 months ago - at 02/25/2025 09:38PM
We are currently investigating this issue.
MONITORING
10 months ago - at 02/25/2025 09:28PM
We are monitoring the situation.
INVESTIGATING
10 months ago - at 02/25/2025 07:23PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 02/25/2025 06:30PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 02/25/2025 12:56PM
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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