Outage in Tedee
Lock/unlock operations fail over the bridge
Resolved MinorIncident Report
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 04/22/2026 06:48AM
This incident has been resolved.
MONITORING
about 7 hours ago - at 04/22/2026 04:23AM
We are monitoring the system status. All remote services are up and running.
IDENTIFIED
about 8 hours ago - at 04/22/2026 03:44AM
The issue has been identified and the remote services over the bridges are coming back.
INVESTIGATING
about 14 hours ago - at 04/21/2026 09:23PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 04/21/2026 08:11PM
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
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