Outage in Tedee
Lock/unlock operations fail over the bridge
Resolved Major
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Outage Details
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/24/2025 09:11PM
This incident has been resolved.
MONITORING
3 months ago - at 03/24/2025 06:15PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 months ago - at 03/24/2025 05:39PM
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Latest Tedee outages
Lock/unlock operations fail over the bridge - 4 months ago
ISSUE WITH SIGN IN/UP TO APP/PORTAL - about 1 year ago
Lock/Unlock operations fail over the bridge - about 1 year ago
iOS app with enabled FaceID/TouchID crashes on start - about 1 year ago
Lock/Unlock operations fail over the bridge - over 1 year ago
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