Outage in Teem

S2 - Users unable to sign into Teem via Outlook Plugin

Resolved Major
May 09, 2023 - Started over 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue where users aren't able to access Teem through the Outlook Plugin. We are asking that you please use app.teem.com to access the application for now. We will provide another update at 1pm MST.
Components affected
Teem Exchange Sync

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/10/2023 02:45AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/09/2023 10:01PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 05/09/2023 10:01PM

The issue with Users unable to sign into Teem via Outlook Plugin has been identified and a fix has been implemented. We are moving into a Monitoring phase for the next couple of hours. We will provide another update at 6pm MST. Thank you for your continued patience as we worked to resolved this issue.

INVESTIGATING over 2 years ago - at 05/09/2023 09:46PM

Our engineering team continues to investigate this issue and are working on finding the root cause. We appreciate your patience.

INVESTIGATING over 2 years ago - at 05/09/2023 07:33PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/09/2023 04:58PM

We are currently investigating an issue where users aren't able to access Teem through the Outlook Plugin. We are asking that you please use app.teem.com to access the application for now. We will provide another update at 1pm MST.

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