S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar

This incident was resolved, Wednesday June 7, 2023 (17:15 MDT). The RCA will follow shortly.

As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.

As we continue to monitor the calendar events queue, we are seeing newer events processing in a timely manner. If you are seeing a small delay in new events syncing to source calendar, using the "Calendar Refresh" functionality in Teem will assist for quicker processing of newer calendar events.

Calendar events that were created before the fix was implemented have been successfully processed. As new calendar events are being created, our engineering and dev ops team continue to monitor the calendar events updated queue.

Since the fix was implemented your external calendar events have been synced, we continue to monitor the calendar events update queue internally. You may experience a delay receiving new calendar events as the queue continues to process.

A fix has been implemented. We are moving into the Monitoring Phase. If you reported a support ticket, our team will be reaching out shortly to confirm the resolution. Thank you for working with us during this disruption.

We continue to work toward a resolution for the issue, S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar.

We continue to work toward a resolution for the issue, S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar.

The issue with S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar has been identified. The team is working on a fix and we will continue to keep you posted on the progress. Thank you and we appreciate your continued patience.

The team continues to work through this complex issue involving S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar. We are still in an investigating phase and will continue to provide updates throughout the day.

We are continuing to investigate this issue.

The team continues to investigate this issue. We appreciate your patience as we work through this.

Our team continues to investigate "S2 - Outlook and Google Calendars - Events are not Syncing from Teem to Source Calendar". We appreciate your patience as we analyze this.

We are currently investigating this issue.