Outage in Tekion
CRM Texting and Calling Issue Awareness: Third Party Vendor Issue
Resolved MinorIncident Report
Summary AI Generated
A third-party vendor infrastructure issue disrupted CRM texting and calling services for Tekion users for 42 minutes. The vendor (GTC) identified and resolved the underlying problem, restoring full functionality to the affected communication features. Tekion's core systems remained operational throughout the incident.
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. Our vendor has identified the issue and they are currently working on the resolution. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/20/2026 03:26PM
Resolved: The third-party vendor (GTC) has resolved the underlying infrastructure issue. CRM texting and calling services are now fully operational. We have verified the fix and will continue to monitor the system to ensure stability.
MONITORING
12 days ago - at 04/20/2026 03:16PM
Update: We are in active communication with the vendor regarding the vendor outage. Our team is closely monitoring the situation for any signs of recovery. Further updates will be provided as soon as new information becomes available.
MONITORING
12 days ago - at 04/20/2026 02:46PM
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. Our vendor has identified the issue and they are currently working on the resolution. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
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