Outage in Tekion
Investigating: Latency within the F&I Menu
Resolved MajorIncident Report
Summary AI Generated
Tekion's F&I Menu experienced significant latency issues for 2.8 hours, causing slower-than-expected load times and delayed responses for users accessing or navigating the menu within the Retail component. The engineering and integration teams investigated and gradually resolved the performance problems, with the majority of issues fixed during monitoring phase and full resolution achieved shortly after.
We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu.
Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible.
We will continue to monitor the situation closely and provide updates as more information becomes available.
We sincerely appreciate your patience and understanding while we work to resolve this.
Components affected
Tekion RetailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/12/2026 10:52PM
We are pleased to inform you that the latency issues within the F&I Menu have been resolved. Systems are now operating as expected.
Thank you for your continued patience and understanding throughout this process.
MONITORING
6 days ago - at 05/12/2026 09:12PM
We are pleased to report that the majority of latency issues within the F&I Menu have been resolved. Our engineering team is continuing to monitor the situation closely to ensure that all systems are fully operational and performing as expected.
We will provide a final update once the incident has been completely resolved.
Thank you for your continued patience and understanding throughout this process.
INVESTIGATING
6 days ago - at 05/12/2026 08:07PM
We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu.
Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible.
We will continue to monitor the situation closely and provide updates as more information becomes available.
We sincerely appreciate your patience and understanding while we work to resolve this.
Latest Tekion outages
Tekion ARC - Portfolio F&I Provider Outage - 9 days ago
Slowness in Retail - 17 days ago
F&I Menu Issues - 20 days ago
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