Outage in Tekion
State Field Not Populating in Multiple Areas
Resolved MinorIncident Report
Summary AI Generated
A platform-wide issue prevented the State field from populating in address sections across multiple Tekion modules, causing a complete operational standstill for critical workflows including Deal closings, Repair Orders, Accounting, CRM, and Employee Onboarding. Users were unable to complete any workflows that required address information with State fields due to "Cannot fetch country code" errors. The Engineering team identified and resolved the root cause within 19 minutes, deploying a fix that fully restored all affected systems to normal operation.
A platform-wide issue has been identified where the State field in address sections is not generating/populating across multiple modules. Wherever an address with a required State field exists in the system, users are unable to complete the workflow — resulting in a full operational standstill for Deal closings, Repair Orders (RO), Accounting, CRM, and Employee Onboarding. Users
Components affected
Tekion Accounting Tekion Parts Tekion Integrations Tekion Retail Tekion Service Tekion Core Tekion Analytics Tekion CRM Tekion PayrollTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/25/2026 03:42PM
The Engineering team has successfully identified and resolved the root cause of the State field not populating and "Cannot fetch country code" errors across the platform. The fix has been deployed to Production and fully verified. All affected workflows — including Deal closings, Repair Orders, Accounting, CRM, and Employee Onboarding — have been fully restored and are operating normally.
IDENTIFIED
about 2 hours ago - at 05/25/2026 03:26PM
A platform-wide issue has been identified where the State field in address sections is not generating/populating across multiple modules. Wherever an address with a required State field exists in the system, users are unable to complete the workflow — resulting in a full operational standstill for Deal closings, Repair Orders (RO), Accounting, CRM, and Employee Onboarding. Users
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